Palomina Privacy Policy
Our policy for processing personal data describes what data we collect, the purpose for which it is collected, how you can have control over your own data and how you can contact us.
Who is responsible for the processing of your data?
Advenio Group AB (org nr 556839-9868) is the data controller for the personal data that you submit to us and is responsible for ensuring that your personal data is processed in accordance with the EU's General Data Protection Regulation (GDPR) (EU 2016/679).
Legal basis
The GDPR stipulates that all processing of personal data must have a legal basis. Here is a description of the purposes for which we process personal data, the categories of personal data that are processed and the legal basis on which the processing is carried out for you as a customer of Palomina.
What data do we collect about you?
We process and store the information you provide to us when you sign up to receive newsletters or, for example, make purchases, orders, contact our customer service, sign up for customer evenings, use palomina.se or participate in competitions. Data may also be created about you when you take advantage of promotions or offers. Our websites use cookies and similar technologies that collect information from your browser. When you visit palomina.se, we process information about browser settings and technical information about your device, as well as user-generated data, such as clicks and visit history. Read more about how we handle cookies.
What do we use the data for?
The information is used in order for us to be able to fulfil our commitments to you, administer your newsletter subscription, complaints, exchanges and otherwise provide you with good service, as well as for marketing purposes. The personal data may also form the basis for Palomina's market and customer analyses, business and method development, personalization of content on our websites, improvement of our services, as well as statistics and customer segmentations. Palomina can also do general marketing as well as text messages and emails to customer club members. Marketing may also be based on profiling based on purchasing behaviour, when you leave one or more products in the shopping cart and other user-generated data. Data may also be used to establish, exercise or defend legal claims. This could include, for example, checks for suspected fraudulent behaviour.
Contact
Purpose: To administer memberships and marketing mailings. Details: Name, email. Legal basis: Performance of contract, legitimate interest.
Purchase management
Purpose: Deliver an ordered/purchased product including notification of delivery, be able to make identification, handle payments, handle complaints and returns. Information: Name, address, email, phone number, order information, details of the purchase. Legal basis: Performance of purchase agreement, legitimate interest.
###Marknadsföring of products and services Purpose: To display relevant product recommendations, to send direct marketing through electronic communication channels, e.g. by conducting campaigns or sending offers and invitations to events. Information: Name, address, email, phone number, use of websites and other digital channels. Legal basis: Fulfillment of membership agreement, legitimate interest.
Purchase data
Purpose: Statistics, targeted marketing based on purchasing behaviour, development of methods, improvement of services, handling of complaints and returns. Details: Details of the purchase. Legal basis: Performance of purchase agreement, legitimate interest.
Benefits, offers and events
Purpose: Management of benefits and offers, events and competitions. Information: Name, address, phone, email. Legal basis: Fulfillment of membership agreement, legitimate interest.
Response data
Purpose: To improve our services, statistics, targeted marketing based on behavior. Details: Purchases or other forms of redemption, such as coupons/codes. Legal basis: Fulfillment of membership agreement, legitimate interest.
Klickdata
Purpose: To improve our services, statistics, targeted marketing based on behavior. Tasks: Opening and clicking on links in newsletters and other digital communications. Legal basis: Fulfillment of membership agreement, legitimate interest.
Web data
Purpose: Statistics, adapting the website to your interests and needs, further developing and improving the website, targeted marketing based on behaviour. Data: IP address, cookies, visit history, technical data about your devices. Legal basis: Fulfillment of membership agreement, legitimate interest.
Handling of customer service issues
Purpose: To communicate and respond to inquiries received by customer service by phone or in digital channels (including social media). Investigate support cases and complaints, make identification. Data: Name, contact details, social security number, correspondence, information about purchases, technical information. Legal basis: The processing is necessary in order to satisfy your and our interest in being able to handle customer service matters, legitimate interest.
Who processes the data?
Your privacy is very important to us. Palomina therefore does not give out your data to third parties and we would never sell your data. However, data may be processed by so-called personal data processors, i.e. companies with which Palomina collaborates regarding IT operations, payment solutions, analysis, printing, distribution and marketing. These parties may not use information about you for any purpose other than to provide services for which they are engaged and only on the terms and conditions specified by Palomina.
How do we protect your data?
Palomina attaches great importance to the secure handling of your data. For everyone who handles and processes personal data, it is important to ensure that the personal data is protected in a good way. We therefore use appropriate technical solutions and administrative processes and procedures to manage and protect the data we collect. Particular attention is paid to information security in order to prevent, prevent and detect if data is disseminated to third parties or is lost. Access to personal data is only granted to those who need it for their duties.
Storage time
Data is not stored for longer than is necessary with regard to the purpose of the processing. In practical terms, this means that data is deleted when it is no longer relevant or necessary for analyses or direct marketing and the purposes for which it has been collected.
Your rights
Registerutdrag
You can request a register extract of what data Palomina processes about you free of charge, no more than once a year. The register extract will be sent to you within one month of receiving the request. The register extract will be sent to your registered address. Requests for register extracts should be sent in writing and signed by mail to: Advenio Group AB, Box 3046, SE-169 03 Solna, Sweden.
Correction and deletion
Palomina is responsible for ensuring that the information we process about you is correct. If you discover that your data is incorrect, incomplete, irrelevant or has been collected unlawfully, you can request to have it corrected or deleted. There may be reasons for us not to comply with your request for deletion, if there are legal obligations that prevent us from doing so. This may be if the processing is necessary to exercise our right to freedom of expression and information, in order to comply with a legal obligation to which we are subject, or to be able to establish, exercise or defend legal claims.
Right to restriction of processing
In general, you always have the right to object to processing that is based on a balance of interests or consent. You can object to the use of your data for marketing purposes at any time. You can opt out of future mailings via email or text message via the unsubscribe link in each mailing.
Data portability
You have the right to request that the data concerning you that you have provided to Palomina be transferred to another data controller (so-called data portage). A prerequisite is that the processing can be automated and that it is technically possible.
Complaint
If you believe that data is being processed in violation of applicable regulations, you should report this to us as soon as possible.
Contact
Advenio Group AB
Email: sales@palomina.se
Postal address: Box 3046,169 03 Solna